What are the minimum system requirements for using PLANETii SmartMath services?
Due to our high standards for visual interaction and integrity, we suggest a minimum of the following:

Browser:
Microsoft Internet Explorer 6 or above (JavaScript enabled)
Macromedia Flash Plug-in v.7 or above
Javascript enabled
Memory:
256MB or above
Internet Connectivity:
1.5Mb/s or faster broadband (always-on broadband recommended)
CPU:
Pentium III 1.0GHz or above (Pentium 4 2.0GHz or above recommended)
Operating System:
Windows 2000/XP or Mac OS 9.X/10.X

Where do I get the Flash plug-in?
The Flash plug-in can be downloaded for free from the Macromedia website by following this link: Macromedia. Please follow the directions on Macromedia's website for download and install instructions.

How do I make www.smartmath.britannica.com my start-up page?
Just find your browser below and follow the appropriate instructions.
Internet Explorer 6 and above
1. Select "Tools" and "Internet Options" from the toolbar at the top of the screen.
2. Under the "General" tab, paste or type http://www.smartmath.britannica.com/ into the "Address" box in the "Homepage" section and click "OK."
Netscape
1. Select "Options" and "General Preferences" from the toolbar at the top of the screen.
2. Select the tab labeled "Appearance."
3. Paste or type http://www.smartmath.britannica.com/ in the "Browser Starts With:" dialog box. Make sure to select the "Home Page Location" radio button and click "OK."

You're all set. Next time you start your browser you'll start with www.smartmath.britannica.com!

I forgot my password. What should I do?
1. Click the "Forgot Password" link in the login area.
2. Enter your user ID and click "Enter." Your password will be sent to your email address.

What is the PLANETii SmartMath?
The PLANETii SmartMath proprietary internet-based intelligent tutoring system designed to help every child build a solid foundation in mathematics. Each child gets a completely personalized path to developing his mathematic foundation. This is made possible by PLANETii's proprietary technology that combines an intelligent math engine with a networked curriculum.

PLANETii SmartMath promotes comprehensive learning of every math topic. Each child is required to achieve PLANETii SmartMath proficiency level in every topic - a level above and beyond the general school standard.

Every step of the way, parents are provided with comprehensive performance information to keep them aware of their children's progress and achievements.

Read more about the PLANETii SmartMath

What ages is PLANETii SmartMath appropriate for?
The site is designed for Primary 1-6 or Grade 1-8 students. Our child users typically range from age 5 to age 14. We also have features designed for parents.

What type of math questions does the PLANETii SmartMath provide?
The PLANETii SmartMath currently offers math questions in English for all math topics in Primary 1-6.

Our topics are organized into 5 main learning categories: Number, Measures, Shape & Space, Data Handling, and Algebra. Each topic contains questions of different difficulty levels and of different types, including basic numerical problems and word problems requiring concept application and logical reasoning.

What languages are available for PLANETii SmartMath?
The PLANETii SmartMath currently offers math questions in English or in Traditional Chinese.

How do I update my account profile?
Log in to the parent interface and click on "Account Management"

How do I cancel subscription?
Call 1-888-833-MATH